Privacy Policy

Privacy Policy

Last updated · 04 July 2026 · Jurisdiction: Australia

This Privacy Policy explains how LazyTradie ("we", "us", "our") collects, uses, and protects your personal information. LazyTradie is an AI-powered booking automation and voice receptionist platform for Australian tradespeople, integrated with ServiceM8. By using our platform you agree to the practices described in this policy.

01 Who We Are

LazyTradie is an Australian software-as-a-service platform providing AI-powered booking automation, voice receptionist services, and job management automation for tradespeople.

Business name: LazyTradie
ABN: 57 346 114 410
Entity type: Individual / Sole Trader (registered with ASIC, 09 June 2026)
Website: lazytradie.com.au
Contact: hello@lazytradie.com.au
Country of operation: Australia

02 Information We Collect

We collect the following categories of information when you use LazyTradie:

CategoryExamplesSource
Account Information Name, email address, business name, phone number You (on sign-up)
ServiceM8 Data OAuth tokens, job records, customer details, schedules ServiceM8 API (with your permission)
Voice & Call Data Caller phone number, verbal job description, booking details spoken during call AI Voice Receptionist
SMS & Web Chat Data Customer phone numbers, message content, booking requests SMS gateway / website chat widget
Job & Booking Data Job type, address, date/time, status, customer notes Generated via AI booking workflow
Usage Data Feature usage, workflow logs, error reports Automatically collected
Technical Data IP address, browser type, device info Automatically collected

03 How We Use Your Information

We use the information we collect strictly to operate and improve the LazyTradie platform:

  • To authenticate and connect your ServiceM8 account securely via OAuth
  • To create, update, and manage jobs in ServiceM8 on your behalf
  • To operate the AI booking assistant that handles customer enquiries via SMS and web chat
  • To operate the AI voice receptionist that handles inbound calls on your behalf
  • To send automated booking confirmations, reschedule notifications, and job alerts
  • To process and route emergency job requests to the correct tradie
  • To generate and send invoices through your ServiceM8 account
  • To provide platform support and communicate service updates
  • To monitor platform health, fix bugs, and improve reliability

We do not use your data for advertising, sell it to third parties, or use it to train AI models.

04 ServiceM8 Integration

When you connect your ServiceM8 account to LazyTradie, you authorise us to access it via OAuth 2.0. This means:

  • We receive an access token and refresh token — stored securely and used only to perform actions you have authorised
  • We register a webhook inside your ServiceM8 account to receive real-time job update notifications
  • We never store your ServiceM8 password
  • You can revoke our access at any time from ServiceM8 under Settings → Integrations

OAuth scopes we request: read_jobs create_jobs manage_jobs read_customers manage_customers read_customer_contacts manage_customer_contacts publish_email manage_schedule manage_job_contacts read_staff read_inventory — only what's necessary to run the booking automation.

05 SMS & Web Chat Data

Our platform communicates with customers via SMS and an embeddable web chat widget hosted on your business website:

  • Inbound customer SMS messages are received via our SMS gateway and processed by the AI booking agent
  • Outbound SMS messages (booking confirmations, alerts) are sent to customers using their phone number from the booking record
  • Web chat conversations are handled via an embeddable widget — no account is required for customers to use it
  • Customer phone numbers are used solely to route replies back to the correct customer
  • We do not store SMS or web chat histories beyond the current booking session

Note for customers: If you contacted a tradie via SMS or web chat powered by LazyTradie, your phone number and message content are processed to complete your booking request. This data is shared with the tradie you contacted and entered into their ServiceM8 system.

05b Voice & Call Data

Our platform operates an AI voice receptionist that handles inbound phone calls on behalf of tradespeople. When a customer calls:

  • The caller's phone number is received from the telecommunications network — it cannot be manipulated by the caller
  • The call is transcribed in real-time to process the booking request
  • Verbal information (name, address, job description, preferred time) is used solely to create a booking record
  • Call transcripts are not stored beyond what is needed to complete the booking
  • No call audio recordings are retained after the booking is processed

Note for callers: If you called a tradie whose calls are handled by LazyTradie's AI receptionist, your phone number and the details you provided are processed to complete your booking. This information is shared with the tradie you called and entered into their job management system.

06 Data Storage & Security

All platform data is hosted on secure cloud infrastructure in Australia. We implement the following security measures:

  • OAuth tokens are stored encrypted and never exposed in logs or URLs
  • All data transmission uses HTTPS/TLS encryption
  • Access to production systems is restricted to authorised personnel only
  • Webhook endpoints use challenge verification to prevent spoofing
  • API keys and secrets are stored as environment variables, never hardcoded
  • Internal services are bound to private network interfaces and not publicly accessible

While we take commercially reasonable steps to protect your data, no system is 100% secure. Notify us immediately at hello@lazytradie.com.au if you suspect unauthorised access.

07 Data Retention

We retain data for as long as your account is active or as needed to provide the service:

  • OAuth tokens — retained while your ServiceM8 connection is active; deleted upon disconnection
  • Job & booking records — retained for 12 months after job completion, then deleted
  • SMS & web chat content — processed in real-time; not stored beyond the current booking session
  • Call data — not retained after the booking is processed
  • Account information — retained until account closure, then deleted within 30 days

08 Your Rights

Under the Australian Privacy Act 1988, you have the right to:

  • Access — request a copy of the personal data we hold about you
  • Correction — request correction of inaccurate or incomplete data
  • Deletion — request deletion of your personal data (subject to legal obligations)
  • Portability — receive your data in a structured, machine-readable format
  • Withdraw consent — disconnect your ServiceM8 account at any time to stop all data processing
  • Complaint — lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au

To exercise any of these rights, contact us at hello@lazytradie.com.au. We will respond within 30 days.

09 Cookies

Our website uses minimal cookies for essential functionality only:

  • Session cookies — to maintain your login session
  • Analytics cookies — anonymous usage statistics to improve the platform (you can opt out)

We do not use advertising or tracking cookies. You can disable cookies in your browser settings; however, some platform features may not function correctly without them.

10 Children's Privacy

LazyTradie is a business-to-business platform intended solely for use by tradespeople and their businesses. We do not knowingly collect personal information from individuals under the age of 18. If you believe a minor has provided us with personal information, contact us immediately and we will delete it promptly.

11 Changes to This Policy

We may update this Privacy Policy from time to time. When we do:

  • We will update the "Last updated" date at the top of this page
  • For material changes, we will notify active users via email
  • Continued use of the platform after changes constitutes acceptance of the updated policy

12 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your data, reach out directly. We aim to respond within 2 business days.

Email: hello@lazytradie.com.au
ABN: 57 346 114 410
Website: lazytradie.com.au

Your data, handled properly.

Questions about how we protect your information? We're happy to help.

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